Do I have to buy the equipment?+
No. Cabinets, AEDs, and eyewash stations remain Bourn Safety property. You only pay for service — installation and equipment are included.
How often do you service the equipment?+
Monthly, by default. Each visit includes inspection, restocking, expired-item replacement, and a signed service log.
What if I need supplies between scheduled visits?+
Just call. We respond same-day for urgent restocks during business hours.
How is billing handled?+
Weekly-billed equipment is charged each Friday. Monthly-billed equipment is charged on the first Friday of the billing month. Payment is automatic via the method on file.
What's the contract term?+
You choose 1, 2, or 3 years up front. After the initial term, the agreement renews annually unless either party gives 60 days' notice.
What happens if I'm not satisfied with service?+
Notify us in writing of the issue. We have 45 days to make it right. If we don't, you can terminate without penalty.
Are you OSHA / ANSI compliant?+
Yes. Our cabinet stocking follows OSHA guidelines and our eyewash stations meet ANSI Z358.1. AEDs are FDA-approved units.
Do you offer AED training?+
Yes — we can arrange on-site training for your team. Ask your rep for scheduling and pricing.